Urgent appointments
To request an urgent appointment for today (Monday to Friday):
- Phone us on 01722 333214 , Monday to Friday from 8am to 6.30pm
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Non-Urgent Appointments and Advice
If you need help with a non-urgent medical or admin request, you can now contact us online.
or Phone us on 01722 333214 , Monday to Friday from 8am to 6.30pm
or Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
Non-urgent advice: Notice
You can use AccuRx Triage to avoid the need for you to call the surgery, reducing phone traffic for us
With this system you can submit medical and administrative requests to the practice during working hours. Medical queries are viewed by your GP and usually assigned a phone call in the first instance. We aim to respond to your query within 72 hours depending on clinical urgency.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- By text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App)
- Using the GP online system – SystmOnline
SystmOnline
- Phone us on 01722 333214, Monday to Friday from 8am to 6.30pm
- or Reply CANCEL to your appointment reminder text message
Nursing Appointments
Nursing appointments can be booked 8 weeks in advance, please phone the reception team on 01722 333214 to discuss.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please contact us before 11am if possible – home visits take up a lot of time for the duty clinician, so please help us by coming to an appointment at the medical centre where possible.
Home visits are reserved for patients who are housebound or who have become too ill to travel to the medical centre.
A doctor will usually telephone you to discuss your visit request – this is to make sure you receive the most appropriate response to your medical needs.
Babies and children can often be brought safely to the surgery where they will be seen quickly. This includes those who may be infectious, who can be seen quickly in a side room.
We regret that home visits cannot be undertaken because of patient transport problems – taxi and bus services are well provided locally.