Here for you
What can we do to help?
We aim to offer everyone fair access to our services. Our systems allow us to help as many patients access medical care as possible, We genuinely believe that our current pathway of an initial remote consultation, followed by a face-to-face appointment, if necessary, works well for the majority of our patients.
How our service works:
GP appointments
Face-to-face appointments will be booked by your GP where required, after an initial telephone assessment. We also use video consultations and secure text-message conversations for your convenience. Please note we do not routinely offer pre-booked GP appointments.
Nursing appointments
Nursing appointments can be booked 8 weeks in advance, please phone the reception team on 01722 333214 to discuss.
There are a couple of ways you can contact us:
By telephone
Phone us on 01722 333214 during our opening hours (Monday to Friday 08.00-18.30).
If you have an urgent issue, please call us as early as possible, just after 08.00.
Our reception team will take brief details of your issue in full confidence and add you to the GP call list that day.
AccuRx Triage
AccuRx Triage – with this system you can submit medical and administrative requests to the practice during working hours. Medical queries are viewed by your GP and usually assigned a phone call in the first instance. We aim to respond to your query within 48 hours depending on clinical urgency.
Systmonline
This service is available 24/7 and can be used for:
- Repeat prescription ordering
- Change of address
- Blood result/pathology result viewing
- Viewing your medical record
To register for Systmonline please enquire at reception and then access the site visit systmonline.
Contact us
If you need help with a non-urgent medical or admin request, you can now contact us online.
