Here for you
What can we do to help?
We aim to offer everyone fair access to our services. Our systems allow us to help as many patients access medical care as possible, and we genuinely believe our current pathway of an initial remote consultation, followed b a face-to-face appointment, if needed, works well for the majority of our patients.
How our service works:
GP appointments
Face-to-face appointments will be booked by your GP where required, after an initial assessment. We also use video consultations and secure text-message conversations for your convenience. Please note we do not routinely offer pre-booked GP appointments.
Nursing appointments
Can be booked 8 weeks in advance, please phone the reception team on 01722 333214 to discuss.
There are three ways you can contact us:
By telephone
Phone us on 01722 333214 during our opening hours (Monday to Friday 08.00-18.30).
If you have an urgent issue, please call us as early as possible, just after 08.00.
Our reception team will take brief details of your issue in full confidence and add you to the GP call list that day.
AccuRx Triage
AccuRx Triage – with this system you can submit medical and administrative requests to the practice during working hours. Medical queries are viewed by your GP and usually assigned a phone call in the first instance. We aim to respond to your query within 72 hours depending on clinical urgency. Please note this service is disabled when all available GP slots are filled on a given day for patient safety – if your issue is urgent please phone us.
Systmonline
This service is available 24/7 and can be used for:
- Repeat prescription ordering
- Change of address
- Blood result/pathology result viewing
- A Secure message facility (because email is not secure)- This service lets you send routine (non-urgent) enquiries straight to the practice inbox.
To register for Systmonline please enquire at reception and then access the site visit systmonline.
Contact us
If you need help with a non-urgent medical or admin request, you can now contact us online.
